Hi, I'm Maria
And, I'm excited to join your team! With over 5 years of experience and fluency in English and Spanish, I'm confident in my ability to make a positive contribution to the team. I look forward to working with you soon."
An expert in support and customer service
Our teams work with
Nearshore solutions for business
Global Workforce (GWS) Solutions offers enterprise-grade remote solutions using proven office replication techniques honed over a decade.
Our solutions are faster, more transparent, and more cost-effective than traditional outsourcing services.
Our clients leverage these solutions to augment their current teams, extend customer support hours, or introduce new services to their customers and drive new revenue streams.
Services by GWS-Teams
Innovation for businesses
Why to choose
GWS-Teams?
Our Teams model is a highly innovative and creative approach to optimizing operational costs, resulting in savings of up to 50% when compared to traditional customer service models based on hourly or per agent rates.
With our structure, there's no need for costly re-hiring and re-training methods. As your business grows, we'll swiftly and strategically allocate your team and leaders to meet all your objectives.
At GWS-Teams, our dedicated experts become an extension of your organization. They'll work tirelessly to understand your brand, values, and voice, ensuring that every customer interaction is a true reflection of your company. This leads to a revenue-generating customer experience at half the cost of an in-house team.
Our outsourced GWS-teams are equipped with the latest technology and services, providing you with a high ROI. We cater to a variety of industries, including healthcare, transportation and hospitality, making us a versatile solution for all businesses.
Nearshoring
By leveraging nearshoring GWS services, your business can benefit from lower labor costs, cultural alignment, seamless communication, and improved quality.
Versatility in Application
At GWS, we understand that each industry has its unique challenges and requirements. That's why we offer a flexible outsourcing solution that combines a diverse talent professional, teams with cutting-edge AI-powered omnichannel technology to help businesses across all industries, achieve their goals and drive growth.
Streamline Your Business with Our Custom BPO Solutions
Go beyond "outsourcing", we are your strategic partners to extend your nearshore operations.
Talent pool and ai-powered solutions
Comprehensive outsourcing package that combines highly skilled professionals, collaborative teams, and cutting-edge omnichannel technology to help your business achieve its goals and succeed in today's fast-paced digital world.
Unprecedented Velocity. Impeccable Reliability.
We created unique integrated services nurtured by our culture, values, and a high sense of commitment and responsibility with our clients. We recognize that success comes through the understanding of our customer’s industry and putting ourselves in their shoes.
We are a U.S.-based company with Colombian roots specialized in providing comprehensive outsourcing services to our clients, supported by efficient and an elite group of professionals with tremendous skills supported by innovative communications technology systems, competent and experienced professionals, and standardized processes that allow the operational continuity of our clients and overall satisfaction. We are driven by our core values and dedicated to providing results to our customers enhancing their productivity, performance, and growth.
We Take Pride in Our Numbers
600K
Chat Interactions Per Year
15K
Credit Cards Sold Per Year
20K
Insurance Polices Per Year
55
Companies
2000
Employees
Cloud-based Omnichannel platform services
Our Strategic Alliance with InConcert brings more than 20 years of experience in technology solutions, InConcerthave developed contact center solutions for hundreds of Financial Services, Telecommunications, Retail, Utilities and BPO customers across the globe. Our cloud-based omnichannel contact center platform services more than 8 billion annual interactions and is proven to enhance customer experience across all channels of communication, optimize operational costs and improve agent efficiency.