Healthcare Services
Care delivery
While virtual care and "telehealth" is undoubtedly here to stay, it will not eclipse in-person care an direct contact, however, your Patients can expect care with passion on the phone or chat to book appointments also to be encouraged to do more initial consultations via video call, wherein they describe issues to a doctor, nurse or physician's assistant, we can assist to book a visit or tests accordingly.
With the human touch the patients need, with deep domain expertise in all nuances of healthcare and pharmaceutical services, we care with empathetic and knowledgeable workforce including standards for PCI and HIPAA compliance."
Technical & Device Support
We make it easy for patients to use the latest healthcare technologies, mobile applications and medical devices with effortless support experiences. Our knowledgeable agents have the understanding, emotional, and problem-solving skills to handle patient's device-use questions with care and a sense of urgency, given the critical nature of these inquiries. We provide support to institutions as well.
Provider Services
At GWS-Teams we help to integrate disparate systems and processes across the value chain. Our team will manage your network and providers, GWS-Teams support services include:
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Procedures tracking
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Credentialing support
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Provider data accuracy
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Provider demographics load
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Contract load
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Appeals & grievances
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Patient's records
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Claims calls & resolution
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Eligibility & benefits calls
Health-Care Management & Member Services
We carefully manage all support health-care programs helping to deliver value based care for coverage review, prior authorizations, patient services, clinical review, and case registration for workers’ compensation.
Direct communication with answers for members and patients resolving issues or inquires at first contact, we provide solutions from simple benefits and eligibility questions, book appointments to complex enrollment, claims, and provider search requests, our teams are equipped with empathy and human touch for your members.
Our back office GWS-Teams functions provide support for the entire claim cycle, including mailroom services, data entry, adjudication, coordination of benefits.
Energy & Public Sector
GWS-Teams Customer Care and Omnichannel Solutions
Our different processes and contact solutions will support processes like:
Billing & Service Management
Integrate back and front office services into a more efficient enterprise. Place service at the top of your public agenda. Let us manage new account setup, turn on/off, third-party verification, change of service, billing/usage inquiries, payment arrangements, early intervention/reminders, shut-off notice calls, and customer assistance/retention programs. Our PCI-compliant billing management platform offers flexible customized packages and payment options, and more.
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​Consumer relation management
Implement better contact management with our extensive experience as customer engagement leaders in private sector CRM. Explore our successful omni-channel contact centers, social media command centers and take better care of subscriber issues and inquiries. With GWS Teams Consulting and IT Services deploy CRM best practices and technology solutions to drive your strategic objectives and digital engagement programs.
Retail & eCommerce
Omnichannel management
Synergetic management of today's available channels and customer touchpoints, in such a way that the customer experience across channels and the performance over channels is optimized.
Your customers can choose their own path when shopping and interacting with your business, as they move between channels and touchpoints. We integrate data silos and use powerful AI-driven analytics to predict customer needs and create easy, seamless retail customer journeys, that lower operational costs and decrease churn."
Upsell and Cross-Sell
We provide agile teams and to drive sales across all touchpoints. Our highly skilled team son brand advocates that create and convert the moments when customers are ready to buy, creating truly interactive and engaging buying experiences. enabled by visualization tech to guide the sale during a live chat or call.
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Advisory & Loyalty Programs
We support your business from welcome and onboarding, to offering exclusive event access and service add-ons,
We create the experiences to build loyalty and achieve your growth target from current and new customers.
Our embedded voice of the customer feedback and analytics generate insights to enhance your loyalty program design and build even more passion, for your products services and brand."
Transportation, Tourism & Travel
Reservations and Ticketing
Our solutions GWS-Teams make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, track and deliver tickets and contact individuals or groups to inform them of package tours, we provide tourists with travel or transportation information.
Whether for conference, business or holiday packages, we manage all bookings and back you up too with omni-channel pre-travel services for full product/service coverage.
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Online Support
We provide live web chat service for customers offering support, direct sales and service management over your websites/mobile applications with self-service tools to help your customers. Digital services/content management tools for faster content publishing, updates, validation and verification, and translation in multiple languages. Web analytics to understand customer behavior, enhance services and improve sales conversions.
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Traveler experience
Our GWS-Teams professionally plan vacation. They'll help clients find their desired vacation. Their duties include matching clients to select locations and vacation hubs they'll enjoy and listing activities that your clients can do while on vacation.
Back Office transaction management
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Our GWS-Teams solution incorporates a complete travel back office team to help you effectively manage customers, vendors, Dispatching -Transportation Coordination-, BSP and ARC reconciliation, and commission, Leave your processing to us:
Booking requests by mail, Claims processing and re-bookings, Web and mobile content moderation, Loyalty program administration, Cancellation/refunds, Technical support, voucher issuance, Reporting and analysis, VoC.
Banking & Financial Services
Retail & Commercial Banking
Our teams will process electronic, business and mobile banking transactions, perform maintenance on accounts. Identify customer needs and suggest appropriate bank products & services.
We manage, your most valuable customers delivering effortless support and digital experiences, including back office functions. improving efficiencies and customer experience.
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Credit Cards
Our teams will guide your customers to make the right credit choices for their lifestyles or business needs.
Our teams can count with operations management, including the coordination, and management of routine and ad hoc operational activities. we work with payment solution from banks entities, and other financial service institutions.
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Collections
We can help your business reset your collections strategy at the segment level, we take care of resolving overdue bills and collecting payments from those who owe. we ensure that those responsible for unpaid bills are contacted effectively. using advanced analytics to understand customer intent and motivation to pay, and apply technology to hyper-personalize omnichannel contact strategies to achieve the best results."
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Mortgage & Lending
Introducing potential customers to your products and services as well as helping them make decisions to find the right financing for homes and other properties. Our mortgage loan team will find new applicants, securing the right loans, assisting with documentation, and overseeing the financing process. We can help ease the entire end-to-end journey for mortgage credit decision-making and underwriting, loan origination, and loan servicing."
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Fraud & Risk Management
Our risk management team is appointed to identify potential risks that might negatively affect the business focused on financial risks.
Make it easy for customers to report suspected fraud—and let them know you’re protecting them every step of the way. Supported by our automated fraud detection and prevention technology and analytics, we help you minimize risk by handling know your customer (KYC), anti-money laundering (AML) and sanctions screening, as well as complaints, dispute and identity resolution, and credit risk warning."
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Wealth Management
We focus on deepening relationships by connecting clients to our checking, savings and credit card solutions, helping clients reach their financial goals.
we provide comprehensive financial solutions to individual wealth management for clients includes all lending, saving, financing and transaction solutions as well as serving with digital solutions (mobile and online). We ensure your clients are provided the best client experience."
Insurance industry
All about Customer Experience
We find ways to balance technology adoption with maintaining the human touch.
Insurers are increasingly dependent on emerging technologies and data sources to drive efficiency, enhance cybersecurity, and expand capabilities across the organization.
However, we focus on improving the customer experience by both streamlining processes with automation as well as providing customized service where needed and preferred.
Sales
We make clear to your customers all insurance choices to support their lifestyles. we can expand your business explaining insurance policies and products to potential and existing clients; guiding clients in selecting coverage to best meet their needs. Suggesting modifications and updates to clients existing insurance policies. Builds customized insurance policies and packages to meet unique client needs, providing experiences that increase sales conversion and loyalty.
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Policy Support
Our front line team will help you better to coordinate your customers’ journeys with human-touch along with digital experiences enhancing all your policy administration services, from new account setups and maintenance, to product and service inquiries, policy changes, complaints, and more, so your customers’ inquiries are resolved quickly with top rated experience.
Claims Processing
Your claims process will never be a complication. Our back office is prepared to support along the entire claim cycle, including claims verification, set-up, payment, coordination of benefits (COB), waiver of premiums, and single and repetitive payments. Ensure timely claims processing and guarantee of resolution to your clients, generating confidence in what is done.
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Billing & Payments
We help manage your billing and payments. From simple client and insurance agent inquiries, to complex billing, payment and rate setup, and administrative processing, we can handle the full range of billing and payment processing for new and existing policies for your business and consumer clients.
Our goal: the experience and satisfaction of your policyholder.
TELCO industries
Sales
Strong guidance when a customer is considering a new cell phone plan based on their needs. Considering data and app usage along with what add-ons, our team will help to determine which plans offer the best features for their money.
Customers will learn which plan is affordable, prepaid, unlimited plans, packages along with those best options for families and seniors."
Billing & Payments
We help manage your billing and payments, prepaid and postpaid plans, customer inquiries, to complex billing, payment and rate setup, and administrative processing, we can handle the full range of billing and payment processing for new and existing policies for your business and consumer clients.
Our goal: the experience and satisfaction of your plan holder.
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Claims Processing
Your claims process will never be a complication. Our back office is prepared to support along the entire claim cycle, including claims verification, set-up, payment, coordination of benefits (COB), waiver of premiums, and single and repetitive payments. Ensure timely claims processing and guarantee of resolution to your clients, generating confidence in what is done.
